Excellent customer service will give you the competitive advantage you need to make your company successful and stand out in a harsh and increasingly uncertain business environment.
In today’s customer - centric business environment, "people skills" are vital to personal and organizational success.
How you handle your customers can directly affect your personal goals, your team and your company.
"The responsible person/s for Customer Service must build a trusting relationship with the customer, understand their requirements, be able to handle difficult situations and respond with sensitivity and professionalism to customer complaints or requests."
Excellent Customer Service will give you the competitive advantage you need to make your company successful and stand out in a harsh and increasingly uncertain business environment.
In today 's customer - centric business environment, "people skills" are vital to personal and organizational success.
How you handle your customers can directly affect your personal goals, your team and your company. The customer service manager needs to build trust with the customer, understand their needs, be able to manage difficult situations and responds sensitively and professionally to customer complaints or requests