Call Center Inbound - Outbound Call Management Seminar)

The training seminar includes the basic and necessary skills for the Customer Service staff at a Call Center.

It covers basic principles of telephone customer service and communication and helps participants develop a professional approach to managing their telephone communication with customers.

It will upgrade key communication techniques, including questioning techniques, active listening, telephone call control and grievance handling.

The seminar will help you to excel professionally as a Call Center Agents